Refi Loan: What should I do while I'm waiting for my existing loans to be paid off?


Last Updated: April 30, 2022


Keep an eye out for calls from College Ave Student Loans. If we need information from you before sending the payoff, we'll give you a call. Please call us back so your payoff is processed on time.

3-4 weeks after you receive your final disclosure, check to make sure your payoffs have posted to your existing servicers. If you don't hear from us, your payoffs should process automatically, and you should see them post to your old accounts in 3-4 weeks. If the payoff hasn't posted, please give us a call at 844-422-7502, and we'll work with your existing servicers to make sure it's processed correctly.

Continue making payments to current servicers until you've confirmed our payoffs have posted. If your loans have any payments due in the few weeks after you apply, you should continue making them as scheduled until our payoff posts to avoid any negative impact to your accounts.

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